Paradigm Shift noun a fundamental change in approach or underlying assumptions. The way products and services are purchased in 2019 has changed and has been changing since the 1960s starting with IBM’s Online Transaction Processing (OLTP) technology. We just didn’t realise that as a society we we...

I remember looking for solutions to established problems or being at that stage of looking for problems in my organization, defining what they are then prioritizing them? I knew I didn’t know what I needed to know. I didn’t even know if I had a problem because I didn’t know of a better way to do or achieve something. I knew what I knew but fe...

  CRM is the abbreviation of Customer Relationship Management. Every small business owner deeply understands the importance of customer relationships to succeed in the business.  Customer relationship management is all about keeping the customers satisfied. When customers are happy, they are willing to buy more products/services f...

All of a sudden people are looking to refresh their Websites and upgrade their Phone Systems Well it’s been a busy start to the year. We have welcomed a couple of new agents to the Commscloud family and a number of new supply partners. The Commscloud Marketplace has reached a critical mass offering a diverse range of essentia...

Were We Came From The year has been one of growth with the Commscloud Marketplace doubling the number of service providers and introducing a new and diverse number of services. The goal has been to build a diverse communications services platform catering to most budgets with value for money at the forefront of each of our va...

This paradox can become a reality. Have you ever felt that as soon as you jump onto the information highway you seem to lose time as you try to squeeze more management of technology into your day? The fact is we are all getting busier with the growth in technology and creation of new applications requiring investigation and assessment to unde...

Sometimes the old ways need a new broom This is a guest post by Bruce Allison of Commscloud, more details at the end of this post. A story about innovation turning stumbling blocks into stepping stones In my experience, in business, you will always come across stumbling blocks and it is the ability to turn...

Customer satisfaction Data is important because it provides marketers and business owners with a metric that they can use to manage and improve their business  ...

After building businesses for over 20 years I know that connecting your business to the outside world is not as easy as it seems if you want to do it the best way possible. There are so many variables when you start and it only gets more complex....

Understanding Internet Connectivity – Why is this important? Commscloud accesses internet services from a number of suppliers but it is important to have some understanding of the internet world. Think of the Internet as a mode of data de...