Cloud-based VoIP is where all the software and hardware for your phone system are hosted and maintained by a VoIP provider. Other than the physical phones, everything else is provided virtually in the cloud.
There are many advantages to you having your business phone system hosted. Hosting your phone system in the cloud is becoming increasingly popular compared to purchasing, installing and then maintaining a PABX on your own premises.
Through hosting, we can provide you software as a service (SaaS) where you can pay a suitable fixed monthly subscription. This helps immensely with cash-flow compared to purchasing, installing and maintaining a system outright and reduces the total cost of ownership.
Through a fixed cost monthly subscription, you can use cloud applications (including cloud VoIP systems) which are hosted in secure data centres. This gives you the ability to own, configure and manage the system exactly how you want it. Furthermore, because it is cloud-based, you’ll always have the flexibility to access the most appropriate solution for your unique business and do so at a price much cheaper than buying outright.
Handsets and Soft Phones
You can buy or rent handsets or just use softphones which are a phone that is represented on your computer or device connecting via the internet. Phones are matched to your specific requirement.
Associated Features and Applications
VoIP Services will unify voice, business messaging, team messaging and collaboration, conferencing, video meetings, webinars, contact centre, and fax, empowering today’s mobile and distributed workforces to be connected anywhere and on any device.
Unified Communications brings together all elements of your voice and data technologies and provides you with a superior platform that is simple to use and delivers a meaningful result and positively impacts on your bottom line. Unified Communications integrates real-time communication, such telephony, video conferencing, data sharing and chat, with non-real-time communication such as voicemail, eMail, SMS and fax
With the right contact centre solution, you will empower your team to:
• be more productive;
• consistent in their customer service;
• identify cross selling and up-selling opportunities;
• proactively reach out to customers with new opportunities;
• take ownership to resolve customer issues;
• easily collect customer information; and
• personalise customer service.
Contact Centre Capabilities
The seven key elements of a great contact centre:
Enabling your staff to deliver consistent, personalised service to your customers across multiple media channels and locations.
Your contact centre must be able to evolve with your business. Start with voice and then add multimedia channels easily as you require them (preferably without additional investment in hardware).
Routes all your customer enquiries to the employee who is best qualified to handle them, based on media type, expertise, and experience with a particular customer or situation.
4•Live Call Monitoring
Intelligent call monitoring listes for change in caller pitch, intonation, key words a pause or even a sigh to manage calls effectively.
5•Easy To Manage
We provide you with a single, easy-to-use administration interface for adjusting contact centre traffic, visual feedback on call traffic and call flows in real-time.
6• Call Reporting Statistics
You will be able to access historical and real-time, start to finish, call tracking to help inform you of staff performance and resource allocation.
7• Call Recording
One click start and you will be able listen to any contact centre recording