There are different components of a telecom service you need include in your telecoms assessment. These include phone systems features such as the number of extensions you require, is audio/video conferencing, call recording or intelligent call monitoring required. What management of VoIP services is offered and is it as an on-premises
business managed systems or hosted phone systems? Is internet connectivity with
fiber or other types of Ethernet or wireless connectivity required?
Reliable service delivery: You must be confident that your service providers up time meets industry standards and has the support structures in place to ensure they are able to restore the service as fast as possible if it goes down to mitigate any business loss.
Network security: Due to increasing Cyber-attacks, the system you select must be able to withstand attacks from cybercriminals. It must fully conform to the latest standards in cybersecurity.
Flexibility: Telecom technology is ever-changing, and the service provider you choose needs to be flexible enough to provide timely upgrades and inform you about them as they become available.
Customisation: The service you choose should provide the ability to select only the services relevant to your business and perhaps offer customized inclusion.
Customer support: This is a very important aspect of your service and you must know how fast your service provider responds to your need and how they are able to understand your changing requirements and provide clear reporting when required.
Best value for money: In business, a higher price doesn’t always imply the best service and you therefore need to find the telecom service provider who offers you the best value for money for your specific circumstances.