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Reliance Communications

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Telecommunication

About

“If your business was our business then this is the solution we’d put in place.”
That statement is what guides our work with clients every day. It is what ensures that what we offer you really is the best solution (and not the best outcome for the sales agent).

In other words, we won’t offer a solution that we wouldn’t use ourselves if we were in your situation. The reason we can do that is because we don’t have any dominating agreements with a particular vendor and so we aren’t pressured, like some businesses are, to offer solutions from a certain vendor.
The best solution for your business is the best outcome for us.

⦁    We offer 24/7 Helpdesk for our maintenance customers
⦁    All our staff are highly trainined and very experienced
⦁    No outsourcing! All work done out of our Service Centre in Newington, NSW
⦁    Multiple solutions available, we’re not going to force a square peg into a round hole
⦁    Guarenteed cost savings with multiple VoIP Carriers available

That’s what we have been successfully delivering for clients since 1990 and it is the reason that we have been trusted by hundreds of satisfied clients, across Sydney, Australia and New Zealand. It is what will give you peace of mind that you’ll receive a quality solution, tailored to your business, at a great price.

A positive by-product of putting the customer first is our staff retention. Almost everyone who begins working for us stays on. Interestingly, that loyalty translates to great support for you because you know that you can ring and receive support from someone you know and who knows your business.

It is what allows us to offer 24×7 support and unlimited free training. That means we can help you ensure business continuity by ensuring that you are never left struggling for critical support or frustrated by new staff training.

In 1990, when our Founder, George Minucos started Reliance Communications, he never saw it simply as a sales job. Instead, he wanted to focus on the customer and the best solutions for them. That’s how George started the business and that is what we are proud to continue today.

 

Solutions

BEST 4G SMALL OFFICE SETUP PACKAGE
Panasonic KX-TGP600 DECT Series

Panasonic KX-TGP600 SIP DECT bundle is a wall-mountable DECT base unit. KX-TGP600 is great for small or medium sized business. You can use up to 8 handsets on a base, adding up to 7 more handsets to the handset/base bundle and it is non-blocking, handling 8 simultaneous calls.

The KX-TPA65 wireless desk phone can also be connected to the base as one of the 8 connections. Since it’s a DECT desk set, no cabling except for the AC power is required. The KX-TPA60 DECT wireless handset has a vivid colour LCD. The KXUDT121 ultra-compact handset now the KX-UDT131 Ruggedized handset is also available.
The coverage area of the base unit in approximately 50m² indoors, depending on the environment. For greater range there is the optional repeater which can double the range and multiple repeaters (up to 6) can be cascaded

Highlighted Features

• Simple to use and simple to install
• Support up to 8 DECT handsets / up to 8 independent SIP registrations
• Up to 8 concurrent calls for each base ( non-blocking)
• Up to 6 repeaters to extend the range ( these can also be cascaded)
• Noise reduction technology reduces background noise
• A fully charged battery can support up to 200 hours standby time / 11 hours talk time
• SRTP is available as an option for enhanced security.

Bundle package include unlimited calls to landlines and mobiles

Experience

Communications services Jun 2018 -  HSY Auto Parts

Phone services Nov 2018 - Feb 2019 Liverpool Eye Surgery

Services

ShoreTel – Business IP Phone System

Regardless of the size of your organisation, and the industry you operate in, ShoreTel prides itself on providing business phone systems that ‘just work’. Our ShoreTel solutions are designed from the ground up to ensure that work flows are streamlined for everyone while also providing you with full control and management of the system yourself.

Standard Features across all ShoreTel’s IP solutions include:
• Outlook Integration (inc. Calendar Automation)
• In Depth Call Reporting
• Desktop UC Application

Best additional features available (through licence keys):
• Web & Audio Conferencing
• Multimedia Contact Centre
• CRM integration (salesforce.com, Dynamics etc)

Avaya IP Office – Business Telephone System

Avaya’s IP Office solution can easily grow, in a cost-effective manner, as your business grows. Our Avaya solutions are built from the ground up so that they are tailored specifically to your business and its needs yet retain the flexibility needed.

Standard Features across all Avaya’s IP Office solution include:
• Voicemail to Email
• VoIP Compatible
• Conference Calling

Best additional features available (through licence keys):
• Smartphone Application
• Video Conferencing
• Cradle to Grave Call Reporting
• CRM integration (salesforce.com, Dynamics etc)

Samsung – Business Telephone System

Small, medium or large, and whatever industry you work in, Samsung has a solution for you. Our Samsung IP solutions are flexible enough to enable any combination of wired and wireless handsets, IP phones and digital telephones. That means you can build a solution, from scratch, that is not only tailored and suitable for your organisation, but also flexible enough to accommodate change as they happen.

Standard Features across all Samsung’s IP solutions include:
• Integrated Wireless IP Handsets
• Easy to Use
• Digital & IP Phones

Best additional features available (through licence keys):
• Integration with multiple CRM platforms
• Multi party conference bridge
• Native Samsung smartphone integration
• CRM integration (salesforce.com, Dynamics etc)

Ericsson-LG – Business IP Phone System

Ericsson-LG’s IP solutions are state-of-the-art and are an excellent choice for your specific needs because they are rich in features but extremely easy to use. Not only that, as a business owner, we know you want great value for money and Ericsson-LG’s IP solutions can provide esactly that without compromising on features.

Standard Features across all Ericsson-LG’s IP solutions include:
• Digital & IP Phones
• Cost effective
• Reliable

Best additional features available (through licence keys):
• Desktop Client
• VoIP Compatible
• Contact Centre
• CRM integration (salesforce.com, Dynamics etc)

Unified Communications

Unified Communications brings together all elements of your voice and data technologies and provides you with a superior platform that is simple to use and delivers a meaningful result and positively impacts on your bottom line. Unified Communications integrates real-time communication, such telephony, video conferencing, data sharing and chat, with non-real-time communication such as voicemail, eMail, SMS and fax.

With the right contact centre solution, you will empower your team to:
• be more productive;
• consistent in their customer service;
• identify cross selling and up-selling opportunities;
• proactively reach out to customers with new opportunities;
• take ownership to resolve customer issues;
• easily collect customer information; and
• personalise customer service.

MiTel – Business IP Phone System

MiTel’s IP solutions are perfect for small and medium organisations, regardless of whether you have one site or more, because their solutions come with a great range of standard features with additional features available through licence keys if and when you require them.

Standard Features across all MiTel’s IP solutions include:
• Outlook Integration (inc. Calendar Automation)
• In Depth Call Reporting
• Desktop UC Application

Best additional features available (through licence keys):
• Web & Audio Conferencing
• Multimedia Contact Centre
• CRM integration (salesforce.com, Dynamics etc)

Business Mobile Plans

Reliance Communications can provide you with everything from a single SIM card to an entire fleet of integrated mobile phones.

Contact Centres

Our expertise, in tailoring contact centre solutions, for hundreds of clients ensures that we can provide the perfect solution for your business.
We achieve this by addressing the six key elements of a great contact centre, they being:

1• All-in-one
Enabling your staff to deliver consistent, personalised service to your customers across multiple media channels and locations.

2• Evolve
Your contact centre must be able to evolve with your business. That’s why our solutions start with voice and then add multimedia channels easily as you require them (preferably without additional investment in hardware).

3•Skills-based Routing
Routes all your customer enquiries to the employee who is best qualified to handle them, based on media type, expertise, and past experience with a particular customer or situation.

4•Easy To Manage
We provide you with a single, easy-to-use administration interface for adjusting contact centre traffic, visual feedback on call traffic and call flows in real-time.

5• Call Reporting Statistics
You will be able to access historical and real-time, start to finish, call tracking to help inform you of staff performance and resource allocation.

6• Call Recording
One click start and you will be able listen to any contact centre recording.

Hosted And Cloud

RingCentral UCaaS value proposition
RingCentral is a global provider of cloud-based business unified communications and collaboration solutions (UCC).
Providing increased flexibility and cost effectiveness, RingCentral’s platform offers much more than traditional office phone systems, VoIP business phone service, or virtual PBX. It is a comprehensive platform of features that unify voice, business messaging, team messaging and collaboration, conferencing, video meetings, webinars, contact centre, and fax, empowering today’s mobile and distributed workforces to be connected anywhere and on any device.

Hosted with 8 x 8
There are many advantages to you having your business phone system hosted. Hosting your phone system in the cloud is becoming increasingly popular compared to purchasing, installing and then maintaining a PABX on your own premises.

Through hosting, we can provide you software as a service (SaaS) where you can pay a suitable fixed monthly subscription. This helps immensely with cash-flow compared to purchasing, installing and maintaining a system outright and also reduces the total cost of ownership.

Through a fixed cost monthly subscription, you can use cloud applications (including cloud VoIP systems) which are hosted in secure data centres. This gives you the ability to own, configure and manage the system exactly how you want it. Furthermore, because it is cloud-based, you’ll always have the flexibility to access the most appropriate solution for your unique business and do so at a price much cheaper than buying outright.

• ability to support staff remotely;
• easy implementation;
• ongoing support; and
• increased flexibility to meet changing demands.
All of that adds up to a better and cheaper solution for your business.

solutions

BEST 4G SMALL OFFICE SETUP PACKAGE
Panasonic KX-TGP600 DECT Series

Panasonic KX-TGP600 SIP DECT bundle is a wall-mountable DECT base unit. KX-TGP600 is great for small or medium sized business. You can use up to 8 handsets on a base, adding up to 7 more handsets to the handset/base bundle and it is non-blocking, handling 8 simultaneous calls.

The KX-TPA65 wireless desk phone can also be connected to the base as one of the 8 connections. Since it’s a DECT desk set, no cabling except for the AC power is required. The KX-TPA60 DECT wireless handset has a vivid colour LCD. The KXUDT121 ultra-compact handset now the KX-UDT131 Ruggedized handset is also available.
The coverage area of the base unit in approximately 50m² indoors, depending on the environment. For greater range there is the optional repeater which can double the range and multiple repeaters (up to 6) can be cascaded

Highlighted Features
• Simple to use and simple to install
• Support up to 8 DECT handsets / up to 8 independent SIP registrations
• Up to 8 concurrent calls for each base ( non-blocking)
• Up to 6 repeaters to extend the range ( these can also be cascaded)
• Noise reduction technology reduces background noise
• A fully charged battery can support up to 200 hours standby time / 11 hours talk time
• SRTP is available as an option for enhanced security.

Bundle package include unlimited calls to landlines and mobiles

Telecommunications and Internet Consulting Services

Reliance Communications brings over 25 years of experience and with that one of the most reliable consulting services available today.