Converged Communication Network Applications Pty Ltd (CCNA) delivers leading technology solutions and services within the Enterprise, Government, and Carrier market place. The innovative design, development, and implementation of converged communication network applications are our core area of expertise. Our approach is to provide our customers with a flexible outcome driven road map to their technology needs.
Over and above voice and video applications, CCNA focuses on ensuring network continuity for such applications as: Unified Communications, Collaboration, Virtualisation, and Mobility real time service offerings. An understanding of all critical business application services ensures that maximum business returns are achieved across multiple vendors. CCNA customers are developing and deploying multiple vendor technologies throughout a network of locations.
Our Solution Offerings include the following:
•IP Telephony and Video
•Networks, Cabled and Wireless
•Call Centre Solutions
•Multi-media offerings including email, web chat, web collaboration and SMS
Questions people often ask are: Tell me about your QoS - Quality of service?
CCNA provides Data Centre and Computer Room solutions for all requirements, from a primary data centre to the small branch location. CCNA offers a total end to end solution that includes the infrastructure, and technical experience required to set up and maintain a data centre solution. It is about keeping data centres, telecom networks and business applications up and running, and doing so more energy efficiently.
CCNA’s Always On Solutions include the following:
• Infrastructure Management & Monitoring
• DC & AC Power Systems
• Industrial Power
• Precision Cooling Systems
• Racks & Integrated Cabinets
• Power Switching & Controls
• Outside Plant Solutions
• Embedded Computing
• Embedded Power
• Connectivity Solutions
• 24×7 Local Support – Anywhere in the World
Voice and Video
Communications solutions are migrating from proprietary based platforms to new standards based approach with next generation gateways, SIP, and Services Orientated Architecture. CCNA is focused on developing solutions with an open standard approach, lead innovation in virtualization, securing communications, and design resiliency within our solutions. This enables us to give vendoragnostic advice to our clients, and deliver the best-fit technology for their current needs, budget, interoperability with their existing network and
delivering future proofing. Our voice and video consultation practice focuses on addressing areas of productivity, interoperability, ease of use, identifies the Total Cost of Ownership (TCO) and delivering Return on Investments (ROI).
CCNA focuses on ensuring network continuity for applications such as: Unified Communications,Collaboration, Virtualisation, Network Security, HD Video, and other real time service offerings. Our convergence design and implementation planning is initially focused on ensuring customer network readiness for deploying any converged applications. An in-depth understanding of all critical business services ensures that maximum business returns are achieved across multiple vendors. Specifically, these services will centre on IP telephony, data infrastructure, network security and management tools, business
productivity applications, and call centre applications.
CCNA’s has significant experience in Contact Centres with over 200 deployments in the last 4 years in the Enterprise, Education, and Government sectors. We have Designed, Deployed and Maintained the latest Call Centre Technologies, such as:
• Voice (Elite and AACC)
• Multi-Media (Email, Fax, Web Chat)
• Voice Portal and MPS Solutions including Speech Recognition and Text To Speech
• Customised Softphone and CTI applications
• ERP and Database integration, WFM feeds
• Reporting – Customised reports on CMS, IQ and AACC
• Multi-Vendor environments
• Outsourced, Insurance and Government examples
• Building highly resilient Contact Centre Applications in for DR
• Call Recording, Quality Management, Workforce Management, Analytics
• National/International Distributed Call Centres.
CCNA offers a full suite of Network based products and services catering for solutions with Switches and Routers, Wireless Networks, WAN Accelerators and Optimisers, and VPNs and Firewalls. We also work closely with carriers and can bundle their offerings into a managed solution. CCNA has animplementation team with years of experience in deploying enterprise wide network solutions.
• Network Infrastructure
CCNA offers switching and routing products designed to securely deliver Layer 2 and 3 connectivity for converged networking. Our WAN and LAN solutions include Power over Ethernet switches in a variety of sizes. Our portfolio offers for a wide range of customer budgets and performance requirements. From
Desktop through to Data Centre solutions, designed and implemented to offer the flexibility, performance and cost effectiveness to deploy next generation technology today.
• Wireless Network Solutions
CCNA offers a variety of reliable cost effective Wireless solutions ranging from the Campus Environment,Large Office, Branch Offices, and Outdoor based solutions. It is imperative that wireless solutions support voice, video, and applications, with the key elements of security and easy centralised
administration. CCNA has successfully deployed many wireless network solutions catering for different styles of customers and different provisioned solutions. CCNA has strong relationships with the majority of large Wireless vendors.
• Network Applications
Application Switches, Accelerators and WAN optimisation offerings are designed by CCNA to deliver application security, availability, and performance for the organisations end users, by managing and accelerating traffic over the network.
Building a converged voice and data network is becoming mainstream, thus there is some commoditization of these services and product offerings. SIP is bringing a new age of integration challenges and requires a disciplined approach for the sophisticated user.
Presence and Collaboration
CCNA provides presence and collaboration solutions around your set of communications tools to improve efficiency, knowledge sharing and processes across the business. CCNA can consolidate the multiple end user interfaces across your desktop, email, web chat, telephony and documents into an easy to use client interface for the end users and an easily administered solution for the IT team. CCNA works with solutions from desktop providers and telephony providers. We provide services around integrating these solutions together to provide a total end to end consolidated Unified Communication solution.
CCNA look at all of the following components of the customers communication channels when designing a unified communications solution;
• Mobile Devises
• Desktop Applications
• Web Chat and Web Centric Applications
• ERP applications
The following business considerations are essential to consider when putting together a customer UC solution.
• Existing Technology Investment
• Value to the Business
• ROI – Value to the customer
• Customer Adoption willingness
CCNA sell a range of IT CCNA sell a range of IT Products and Infrastructure products including Handsets, Headsets, Mobile Phones, Gateways, Access Points, Data Switches, Servers, Laptops and Desktops, Firewalls, Storage, Racks, UPS and Cooling.
CCNA Supply the following vendors’ products and can turn around a quote quickly for you.
Voice Contact Center and Data Solutions
Data Centre Switching
Call and Screen Recording
Hosted UC and Session Solutions