Fax Solutions

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Inbound Fax

Requirement
A bank mortgage assessment area has an in-house fax solution receiving large volumes of applications by fax. The variation in volumes from peak capacity created wasted capacity, inefficiency and lost profit.

Solution
The bank initiated an on- demand fax solution so the receipt of faxes followed actual demand reducing waste, improving efficiency and profit.

 

Requirement
Australia’s leading vetnary distributor customer service team received hundreds of inbound fax to email purchase orders. The email subject line only displayed the sending number so all team members had to open each and every attached document to see if it was that team members client. This was time consuming, inefficent and costly.

Solution
A solution was provided by the simple provision of a relational database that inserted the actual sending companies name into the subject line significantly improving efficency and reducing process cost.

Outbound Fax

Email-to-fax

Requirement
An organisation had a mix of fax machines, MFD’s and fax servers requiring staff to spend valuable time manually sending faxes. Hardware required regular maintenance and capital upgrade reducing efficiency and profit

Solution
Email-to-fax provided the ability to remove wasted staff time, remove capital cost for hardware replacement and maintenance costs. Fax usage was able to follow actual demand.

Broadcast Fax

Requirement
A pharmaceutical company needed to fax out to multiple chemists. Their ageing fax infrastructure with broadcast capability needed to be replaced without large capital expense.

Solution
Broadcast Fax – Use a simple Web portal to send faxes with full reporting.

Automated Fax

Requirement
With the increasing cost of mail a standard invoice was costing $1.40 to send. A company was looking for a cheaper option that could guarantee reporting on delivery.

Solution
Transactional Fax – Automatically sent faxes on-demand from their business systems using an API provided fax delivery and full reporting on the fax handshake confirming delivery. Invoice delivery moved from 2 days to a matter of minutes.

SAP Messaging Solutions

Requirement
A company used SAP systems with a fax server and wanted to move to an on-demand solution that allowed them to remove their dependence on the fax server and implementing an API to their SAP system would have been very expensive.

Solution
CommsCloud introduced them to a company that could natively integrate with SAP to provide a simple to implement and cost effective solution to their problem. This same integration was also expanded to include SMS and email delivery out of SAP.